Finnish-speaking Customer Service Representative

At Transcom, we are CX fanatics. We are just as passionate about our clients as their fans are, which is why global technology legends and fintech leaders rely on us. We are currently looking for a Finnish-speaking Customer Service Representative to join our team in Málaga, where the sun shines 307 days a year.

If you are motivated to provide first-class service and want to develop your career within a global company that values team spirit and growth, this is the perfect landing spot for you.

The Role: Delivering First-Class CX

As a Finnish-speaking CSR, you are the voice of our high-profile clients. You will handle customer interactions primarily via calls and email, ensuring every person you assist leaves with a smile. Specifically, while most interactions are in Finnish, you may occasionally use translation tools to assist Swedish and Norwegian customers.

🚀 Your Core Responsibilities

• Customer Support: Deliver first-class service every day through clear and empathetic communication.
• Problem Solving: Use a solution-oriented mindset to navigate customer issues and provide the best possible outcomes.
• Multitasking: Manage several customers simultaneously across different systems, maintaining a high standard of quality under pressure.
• Translation Support: Assist Nordic customers using provided translation tools when necessary.

✅ Who You Are

• The Linguist: You are fluent in Finnish (written and spoken) and possess a good command of English.
• The Problem Solver: You show empathy and enjoy finding solutions that make customers feel heard and respected.
• The Professional: You have excellent stress management skills and can handle a fast-paced environment with ease.
• The Enthusiast: You are willing to go the extra mile to deliver an excellent customer experience.

🎁 What’s In It For You?

• Financial Security: A full-time permanent contract with a monthly gross salary of €1,878.99.
• Work-Life Balance: A 39-hour work week with a hybrid model (80% office / 20% remote) after your initial training.
• Paid Training: Start your journey with 2 weeks of fully paid professional training.
• Relocation Support: If you’re moving to join us, we offer support to help you settle into the Málaga lifestyle.
• Growth: Transcom is an ambitious, growing company where employees are the focus. Consequently, there are plenty of internal opportunities to move up.
• Environment: Work in a welcoming, modern office with a global team that roots for each other.

CHALLENGE ACCEPTED?

Life at Transcom is about turning potential into skills and recognizing hard work. If you have the right mindset and a passion for helping others, there is no limit to how far we can go together.

👉 Apply with your CV here