Spa & Wellness Receptionist

At Marbella Club, we don’t just offer treatments; we provide a Mediterranean sanctuary for the soul. Surrounded by botanical gardens on the legendary Golden Mile, our hotel has been a symbol of excellence since 1954. As a member of The Leading Hotels of the World, we are seeking a Spa & Wellness Receptionist who will act as a true ambassador of our legacy.

In this role, you are the gateway to our wellness experience. Specifically, you will ensure that every guest journey reflects the 70-year legacy of quality and confidentiality that defines the Marbella Club.

Job Description: Spa & Wellness Receptionist

🚀 Your Mission: Excellence in Wellbeing

As the face of our Spa & Wellness department, you will supervise the daily reception operations to guarantee a seamless, high-end service. Specifically, you will manage guest agendas and billing with high precision while ensuring that our luxury standards and confidentiality protocols are met at every turn.

Your Key Responsibilities:

• Ambassadorship: Reflect the values, culture, and luxury standards of Marbella Club in every interaction.
• Operational Supervision: Oversee daily reception tasks across shifts to ensure a gold-standard service.
• Guest Relations: Provide personalized and efficient attention via phone, email, and in-person.
• Problem Solving: Resolve incidents, emergencies, and guest complaints with operational decisiveness.
• Agenda Management: Supervise booking systems, ensuring correct billing, cash closures, and rate compliance.
• Team Support: Supervise and motivate the Spa & Wellness team, assisting with administrative tasks and internal communication.
• Revenue Growth: Apply upselling and cross-selling techniques while supporting marketing and wellness program goals.
• Facility Oversight: Ensure the reception area is pristine and report any maintenance issues immediately.

✅ Who You Are

• The Expert: You have deep knowledge of Spa and Wellness services, products, and philosophies.
• The Technician: You have proven experience in a SPA reception or a similar luxury environment.
• The Linguist: You possess a high level (C1) of both English and Spanish. A third language is a significant plus.
• The Leader: You have excellent communication skills and the ability to lead a team under pressure.
• The Personality: You are proactive, detail-oriented, and capable of maintaining total confidentiality.
• The Resident: You are currently authorized to work in Spain.

🎁 What the Marbella Club Offers You

• Prestige: Work for one of the most iconic 5-star hotels in the world and a member of LHW.
• Legacy: Join a team that values authenticity and 70 years of Mediterranean history.
• Professional Growth: Refine your skills within an elite wellness environment.
• Environment: Work in an incomparable setting surrounded by botanical beauty in the heart of Marbella.

CHALLENGE ACCEPTED?

If you have the technical grit to manage complex wellness agendas and the social spark to provide world-class service, we invite you to join our family.

👉 Apply with your CV here